Return Policy – Hey Taya

  • Return Request Period
    Return requests must be raised within 7 days of receiving the product. Requests made after this period may not be accepted.
  • Product Condition
    Returned products must be unused, undamaged, and in their original packaging with all accessories, tags, and invoices intact.
  • Damaged or Incorrect Products
    If you receive a damaged or incorrect product, please contact our support team with clear photos of the item and packaging for verification.
  • Refund Process
    Once the returned product is received and inspected, eligible refunds will be processed to the original payment method within the applicable processing period.
  • Non-Returnable Items
    Customized, personalized, or specially commissioned artworks are not eligible for return or exchange unless damaged during transit.
  • Shipping Charges
    Original shipping charges are non-refundable. Return shipping costs may be borne by the customer unless the return is due to our error.
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